Mapping ITIL to the Real World


This paper investigates adoption of ITIL, trends in ITIL practices, and a brief description of the market. It also discusses ITIL in the context of major shifts in IT practices, including CMDBs, SOA and Service Catalogs. Next, the ITIL framework is explained.

Although the whitepaper is presented in the context of the Mercury suite of products, there is much to gain from the discussion.


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Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1



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