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IT operations: Is it really a Pipe dream? An integrated approach To Theory of constraints

Forces in today’s dynamic world are forcing leaders to think outside the box. IT must also sign up to this task. Is it time to break out of the traditional cycle of “one dimensional” thinking and action in IT?
IT professionals must redefine key processes, metrics and collect “multi dimensional” information in order to help ensure continuous creation of business value through IT infrastructure optimization, reliability, and performance.

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