Shared KPIs in Multivendor IT Outsourcing: Turning “I” to “We”

The standard practice among companies that outsource to multiple IT suppliers is to assign each supplier a unique set of performance metrics. But ABN Amro found that a radically different approach—using shared performance metrics among its suppliers—can generate superior results.


Beyond Cost Savings in Post Merger Integration (PMI)

This paper explores the key issues that need to be addressed in post merger integration when acquirers integrate five core functions: information technology (IT), research and development (R&D), procurement, production and networks, and sales and marketing.