Article: Using Balanced Scorecard to Evaluate IT Governance
Learn how to use the balanced scorecard approach to assess IT governance practices’ effectiveness and identify improvement areas.










Learn how to use the balanced scorecard approach to assess IT governance practices’ effectiveness and identify improvement areas.
Deloitte’s Technology Trends 2011: A Federal Perspective report provides government leaders with a fresh look on the top ten technology trends that are expected to impact their constituents and organizations over the next 18 to 36 months.
This presentation discusses the step by step development of a balanced scorecard to create an organizational wellness and development model.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"

This EFQM Excellence Model case study reveals how structured, staff-driven reviews can help CIOs align services with strategic goals, improve performance, and foster accountability. It covers leadership assessments, operational diagnostics, scoring methods, and implementation strategies that apply across sectors.
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This survey of 641 IT Executives finds that the role of the CIO is changing – not gradually but rapidly – to that of a business leader focused more on innovation and transformation.
This research paper suggests that there are five critical success factors that drive IT strategy, identifies five best practices, and discusses challenges faced while developing an IT Strategy.
This presentation defines portfolio management, and discusses the three types of portfolios and their management