This paper reviews the key business IT alignment models and frameworks and “suggests that some models of alignment could be strengthened by considering alternatives to this four domain model. Drawing on other work on the dynamics of human-technological interaction, some ideas are given as to how this task might be approached.”
As organizational boundaries vanish, so does the traditional information security paradigm. This survey of over 1600 participants from 56 countries highlights the information security challenges facing organizations today and how they are managing them – so you can focus on the most critical risks, and identify your strengths and weaknesses to improve information security
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
Is the dominance of Microsoft posing a risk to security? This paper argues that software monopoly has an additional cost: security vulnerability.
As global economic conditions continue to fluctuate, information security hovers in the balance caught between a new hard-won respect among executives and a painstakingly cautious funding environment. Signs of security’s strategic gains and advances stand side by side with newly emerging cracks in its foundation.
Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This paper discusses using the ITIL framework for IT Service Management excellence.
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
This paper discusses the business case for the service oriented architecture (SOA) investment – "it provides the dynamic capability to create innovation for managing change and empowering competitive advantage."
This presentation discusses Service Oriented Architecture (SOA) Governance.
