ITIL V3 and Information Security
This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL










This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL
This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.
Discover the synergistic relationship between Business Process Management (BPM) and Service Oriented Architecture (SOA). This article delves into the challenges and solutions of integrating BPM with SOA for robust governance and security.
This paper proposes a framework to connect three key models of a business – goal model, business model and process model.

This guide explores the principles of disruptive innovation and business model design. It provides CIOs and business leaders with practical frameworks, case studies, and tools to evaluate and implement effective business strategies for sustained growth and market competitiveness.
An excellent discussion on business models – what is a business model? what are some tools and frameworks available to analyze business models? And much more!
This guide offers an in-depth look at developing an IT Balanced Scorecard, a strategic tool for aligning IT services with broader organizational objectives.
This in-depth primer on the balanced scorecard provides a soup-to-nuts introduction and overview of the framework.
This case study reveals the transformative economic effects of implementing enterprise content management at a major pharmaceutical company, demonstrating significant cost reductions and efficiency improvements.
This report presents the analysis to assess enterprise architecture maturity using an enterprise architecture assessment framework. The work was done by the GAO for the federal government but can be adapted to the corporate world.