Customer Lifetime Value Toolkit
What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.










What is the lifetime value of a "customer"? Use this simple but powerful toolkit to get an answer.
Excellent paper on IT value measurement. This framework powered Baseline’s 500. Very informative.
Managing IT like a business? Here is another tool to assist you.
What is the connection between shareholder value and customer lifetime value? Read On…
A recession is upon us. Are you ready?

Project Portfolio Management is a critical concept and tool for IT Managers. Have you cut through the hype so you can use this tool?
This strategic IT integration guide is an invaluable resource for businesses navigating mergers and acquisitions. It offers insights into maximizing merger success by focusing on quick and impactful IT integration while ensuring operational stability.
A very good presentation that extends an IT Strategy framework to include solutions architecture using service oriented architecture (SOA.) Good read!
IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
What is the impact of customer retention efforts on Customer lifetime value? Read On…