The Economics of Outsourcing
An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis…not hype! Must read










An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis…not hype! Must read
This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
India and China to dominate in outsourcing…
The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
This (long) report presents an excellent view to shareholder value creation using good governance. Must Read!
What is the best framework to measure business value? Have we really moved past the traditional Discounted Cash Flow framework? This is a great paper to read if you want to learn about measuring value. The added benefit is to get enough to have an academic argument on the “best”