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e-Business Operations Collection

Effective e-business operations are crucial for delivering seamless, efficient, and satisfying customer experiences while ensuring profitability and growth in the digital landscape. Welcome to the e-Business Operations category in our CIO Reference Library. This curated collection of articles, resources, and guides is designed for CIOs, IT executives, business leaders, and professionals seeking to optimize their e-business operations.

In this category, you will find information and insights on various aspects of e-business operations, including:

  • Order Management and Fulfillment: Best practices for processing, tracking, and fulfilling customer orders in a timely and efficient manner, leveraging digital technologies to streamline logistics and supply chain processes.
  • Inventory Management: Strategies for optimizing inventory levels, reducing stockouts and overstocks, and leveraging real-time data and analytics to inform inventory decisions.
  • Customer Support and Service: Approaches for delivering exceptional online customer service, including self-service options, live chat, social media support, and customer relationship management (CRM) systems.
  • Digital Payment Processing: Understanding and implementing secure, reliable, and convenient digital payment methods, such as credit card processing, mobile payments, and digital wallets.
  • Website Management and Optimization: Techniques for maintaining and improving the performance, security, and user experience of e-business websites and platforms, including content management systems (CMS), search engine optimization (SEO), and web analytics.
  • E-commerce Logistics: Strategies for optimizing shipping, warehousing, and last-mile delivery operations to meet customer expectations, minimize costs, and enhance efficiency.
  • Taxation and Compliance: Navigating the complexities of e-business taxation, including sales tax, value-added tax (VAT), and cross-border tax considerations, as well as ensuring compliance with relevant regulations and industry standards.
  • Business Continuity and Disaster Recovery: Planning and implementing strategies to ensure the resilience and ongoing operation of e-business systems and infrastructure in the face of disruptions, cyberattacks, or other adverse events.

Explore the e-Business Operations category to deepen your understanding of the various processes and best practices that underpin successful e-business implementations. Optimizing your organization’s e-business operations can deliver seamless, efficient, and satisfying customer experiences, drive growth, and achieve a competitive advantage in the digital landscape.

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CIO’s Guide to the Intelligent Enterprise

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Global Portal Strategy

This presentation discusses a global portal strategy in the context of localization – global company’s products and services tailored for a local audience.

May 22, 2012

Using Wikis For Business

This paper defines and describes wikis – taking Wikipedia as an example – in depth and then discusses their use in the corporate context. The author argues that to understand wikis one must focus on two concepts – the simple web based multi-user document management technology and a management philosophy that encourages knowledge management rather than dictates it.

March 20, 2012

Using Wikis for Collaboration

This paper looks at the wiki phenomenon and how it fits into web 2.0 to enhance collaboration among geographically dispersed teams and groups. The discussion leverages extensive literature review and case studies to provide guidance on using wikis in the corporate context.

March 20, 2012

The Success and Failure of Pure Play e-Businesses

This research focuses on a simple question: why did Webvan fail and Peapod succeed? It uses four factors to compare the failure of one and the success of the other in the same market! The factors are: managerial decisions, logistical infrastructure, technological systems, and marketing strategies.

February 9, 2012

Introduction to Twitter

 Interesting introduction to twitter – what is it? how to use it? – provides a good overview for beginners

February 17, 2011