Modernizing Enterprise Architecture: A Strategic Framework for Web-Enabled Transformation
This strategic framework for modernizing enterprise architecture offers a comprehensive analysis of existing web-enabled systems and highlights key opportunities for transformation. The report covers areas such as CRM upgrades, enhancing customer experience (CX), and streamlining internal processes. It includes actionable recommendations for service automation, digitalization, and the formation of a Web Technology Advisory Body (WTAB). With a three-year roadmap for implementation, this guide helps organizations improve efficiency and optimize digital services.