Domain

IT Governance Knowledge – Page 16

e-Book: A Comparative Analysis of IT Governance Models

Explore an in-depth comparative analysis of IT governance models across multiple organizations. Ideal for CIOs and IT professionals, this authoritative analysis offers benchmarks, decision-making frameworks, and insights for effective IT governance.

Business Relationship Management Best Practices

This presentation offers an in-depth understanding of Business Relationship Management as outlined in the ITIL 2011 Refresh, focusing on the significance of aligning IT services with business objectives and enhancing customer satisfaction.

e-Book: An IT Capability Maturity Model

This e-Book introduces a maturity model for information technology capability (IT Capability). CIOs can use this framework to assess current capability and track its progress over time. Excellent Read! (250 pgs) This guide to IT Capability Maturity will help you understand: What is IT Capability? What is a maturity Model?

A Framework to Calculate IT Services Cost

This document presents a model to calculate IT Service Cost and applies it to real world companies to test its effectiveness. CIOs can learn how to accurately calculate the return on their IT investments using this model. Excellent Read!

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