The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This presentation discusses pricing for services. The lessons here are applicable to pricing for information technology services as well.
This article discusses the implications of pricing services and proposes a framework that reconciles pricing with customer perception of value.
This presentation discusses pricing strategies companies deploy to maximize profits.
The authors make a case for value driven pricing for professional services first analyzing the costs of ineffective pricing and then the key elelments of a profitable pricing strategy for professional services. The paper also introduces a framework for pricing professional services. Can an IT Organization act as a business by using professional services firms as a model? Can this framework for pricing be used for IT products and services?
This white paper discusses unit of work model pricing model for application services – identifying, measuring and pricing units of work is described for outsourcing work that can be adapted for an internal IT organization run as a business as well.
This paper discusses the two steps needed to optimize pricing – and maximize value delivery – namely, understanding strategic pricing parameters and leveraging tactical pricing opportunities. Good discussion for IT as a business for the lessons apply.
This presentation discusses implementing effective pricing strategy for services, describes revenue management and details putting service pricing into practice. The principles can be adapted for IT as a business – internal services organization.
This presentation discusses a research study into pricing objectives and methods used in the service sector in Greece. It includes a good discussion on the different pricing objectives and methods before applying them to the service sector it studied. This discussion can be adapted to arrive at appropriate pricing methods for IT as an internal services business.
This paper discusses an approach to develop costs and pricing model in a shared IT services environment.
