Navigate the complexities of IT service management with this ITIL Service Management Process Assessment Model. Identify gaps, mitigate risks, and align IT operations with business goals for improved service quality. Start your journey towards ITIL excellence today.
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This presentation discusses pricing for services. The lessons here are applicable to pricing for information technology services as well.
This article discusses the implications of pricing services and proposes a framework that reconciles pricing with customer perception of value.
The authors make a case for value driven pricing for professional services first analyzing the costs of ineffective pricing and then the key elelments of a profitable pricing strategy for professional services. The paper also introduces a framework for pricing professional services. Can an IT Organization act as a business by using professional services firms as a model? Can this framework for pricing be used for IT products and services?
This white paper discusses unit of work model pricing model for application services – identifying, measuring and pricing units of work is described for outsourcing work that can be adapted for an internal IT organization run as a business as well.
This paper discusses the two steps needed to optimize pricing – and maximize value delivery – namely, understanding strategic pricing parameters and leveraging tactical pricing opportunities. Good discussion for IT as a business for the lessons apply.
This presentation discusses pricing strategies companies deploy to maximize profits.
This paper discusses the benefits from implementing information technology service pricing.
This paper discusses different factors and models used to price products and services – the general discussion can be used to create a pricing model for IT products and services.
