This presentation discusses a research study into pricing objectives and methods used in the service sector in Greece. It includes a good discussion on the different pricing objectives and methods before applying them to the service sector it studied. This discussion can be adapted to arrive at appropriate pricing methods for IT as an internal services business.
This paper discusses an approach to develop costs and pricing model in a shared IT services environment.
This overview offers an in-depth look at ITIL V3 and its role in shaping modern IT service management practices, including integration with other key frameworks.
An overview of information technology security – define information security, detail functional areas, discuss security standards and regulations, describe testing techniques for IT security audits, and information security organization maturity levels. This presentation also presents case studies to illustrate theory being practiced.
This presentation discusses change management – definition, significance, types – change management controls, the impact of weak change management controls and best practices in change management along the software development life cycle (SDLC).
This presentation discusses concepts, best practices, business case, and implementation guidelines for continuous auditing. It presents a case study to depict the practical application of these concepts.
This presentation provides a broad overview of information technology governance. CIOs can learn the basics of IT Governance, the process to implement it, key challenges and opportunities, key IT Governance Frameworks, and more.
This case study discusses a three step process to implement an it governance capability that aligns with business goals.
This presentation makes the case for information technology (IT) governance, introduces two key IT governance frameworks namely, COBIT and Val IT and discusses how these frameworks fit together.
This presentation takes a business view to implementing Information Technology (IT) Governance – by connecting it to corporate governance.
