Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
This case study discusses the implementation of an information technology (IT) performance measurement program – steps followed and frameworks used – and lessons learnt.
Struggling to align your IT operations with business goals? This comprehensive presentation offers a strategic approach to IT governance through the COBIT framework, empowering CIOs to manage risks, optimize resources, and ensure compliance effectively.
This presentation provides a quick overview of COBIT framework.
This detailed overview provides insights into the CobiT 4.0 framework, focusing on its evolution, major changes, and the rationale behind these updates.
This overview provides a thorough understanding of the core elements of the COBIT framework, designed for IT governance and management professionals. It includes detailed explanations of control objectives, management and audit guidelines, and practical case studies to help implement effective IT control practices.
This presentation defines Information Technology (IT) Governance and CoBIT, and discusses the use of COBIT for IT Governance.
This paper describes Gartner’s program and portfolio management maturity model which can be used to assess progress against best practice goals.
This article discusses the seven key information technology (IT) risks that a CIO must "discuss, strategise and budget for."
