The “IT Governance Knowledge” category is a comprehensive collection of articles, documents, and resources designed to provide CIOs, IT executives, and other decision-makers with essential insights into IT governance. This section of our CIO Reference Library aims to empower IT leaders with the knowledge they need to manage IT resources effectively, align technology initiatives with organizational objectives, and achieve compliance with regulatory and industry standards.
As a critical component of modern business strategy, IT governance encompasses various aspects of IT management, including risk management, performance measurement, project prioritization, and stakeholder communication. The resources in this category delve into best practices, frameworks, and case studies that can help IT leaders establish robust governance structures and processes.
Key topics within the IT Governance Knowledge category include:
Whether you are a seasoned IT executive or new to IT governance, our IT Governance Knowledge category offers valuable resources to help you navigate the complexities of this critical business function and drive your organization toward a more secure, efficient, and innovative future.
 Cost management is still a top priority. However, making meaningful cost reduction without affecting performance is easier said than done. This article discusses "a structured and pragmatic approach to zero-basing can help achieve sustainable cost reduction while protecting key activities."
This practical introduction to the EFQM Business Excellence Model breaks down its 9 criteria and 32 sub-criteria, explains RADAR logic, and includes a 110-question self-assessment. Perfect for organizations looking to improve performance, align strategy, or prepare for excellence awards.
Delve into our comprehensive guide on EFQM Business Excellence Model Self-Assessment. Get detailed insights into the sub-criteria, understand what assessors look for, and learn good practices to achieve business excellence. The paper also explains how to apply the Radar™ logic consistently and utilize evidential reasoning software for assessments. A must-read resource for IT leaders.
Delve into the diverse world of the EFQM Business Excellence Model, as seen through these enlightening case studies. Discover the role of leadership, resource availability, and a long-term organizational perspective in driving transformation and achieving unparalleled performance leaps. A must-read for CIOs and IT leaders!
Understand the principles of the EFQM Excellence Model, a comprehensive quality management tool used by thousands of businesses worldwide. This presentation offers insights into how this model can drive strategic improvement in performance, customer satisfaction, and employee engagement. Equip your organization with a holistic approach to quality management, setting you on the path to business excellence.
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
This paper discusses using the ITIL framework for IT Service Management excellence.
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
