Understand the principles of the EFQM Excellence Model, a comprehensive quality management tool used by thousands of businesses worldwide. This presentation offers insights into how this model can drive strategic improvement in performance, customer satisfaction, and employee engagement. Equip your organization with a holistic approach to quality management, setting you on the path to business excellence.
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This paper discusses using the ITIL framework for IT Service Management excellence.
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
This case study discusses the implementation of an information technology (IT) performance measurement program – steps followed and frameworks used – and lessons learnt.
Struggling to align your IT operations with business goals? This comprehensive presentation offers a strategic approach to IT governance through the COBIT framework, empowering CIOs to manage risks, optimize resources, and ensure compliance effectively.
This presentation provides a quick overview of COBIT framework.
This detailed overview provides insights into the CobiT 4.0 framework, focusing on its evolution, major changes, and the rationale behind these updates.
