IT Service Management Best Practices
This paper discusses using the ITIL framework for IT Service Management excellence.
April 20, 2011
Domain
IT Governance Knowledge Archive – Page 86
Practical Application of ITIL Framework
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
April 20, 2011
Case Study: Is ITIL Framework Effective?
Case study on leveraging the ITIL framework to enhance service provision and customer satisfaction. The research project aimed to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
April 20, 2011
Building an Effective IT Performance Management Program
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
April 18, 2011
IT Performance Measurement Program
This case study discusses the implementation of an information technology (IT) performance measurement program – steps followed and frameworks used – and lessons learnt.
April 18, 2011
Overview of IT Governance and the COBIT Framework
Struggling to align your IT operations with business goals? This comprehensive presentation offers a strategic approach to IT governance through the COBIT framework, empowering CIOs to manage risks, optimize resources, and ensure compliance effectively.
April 13, 2011
A Quick Overview of the COBIT Framework
This presentation provides a quick overview of COBIT framework.
April 13, 2011
History and Evolution of the COBIT Framework
This detailed overview provides insights into the CobiT 4.0 framework, focusing on its evolution, major changes, and the rationale behind these updates.
April 13, 2011
Overview of COBIT Framework (Core Elements, and Applications)
This overview provides a thorough understanding of the core elements of the COBIT framework, designed for IT governance and management professionals. It includes detailed explanations of control objectives, management and audit guidelines, and practical case studies to help implement effective IT control practices.
April 13, 2011
COBIT and IT Governance
This presentation defines Information Technology (IT) Governance and CoBIT, and discusses the use of COBIT for IT Governance.
April 7, 2011