Discover a transformative approach to IT service management in this presentation. Learn how to apply lean principles to CMMI and ITIL to streamline processes, align IT activities with business goals, and deliver top-tier service quality.
 Risk assessment process with steps and checklist (chart)
 Everything you wanted to know about Management of Risk: Guidance for Practitioners (M_o_R®) in less than one thousand words
Risk Management Guide for Information Technology Systems describes a risk management methodology, framework and process for risk assessment, evaluation and management. This risk management guide provides a foundation for the development of an effective risk management program, containing both the definitions and the practical guidance necessary for assessing and mitigating
IT Business Case Template with step by step guide you can use to assess value of IT projects – costs, benefits, and risks.
 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.
Delve into this comprehensive guide to learn about creating and implementing successful IT governance strategies, ensuring alignment with business objectives.
This ITIL framework 101, introduces ITIL offering comprehensive guidance on IT service management. It covers ITIL’s evolution, best practices, global adoption, competence maturity levels, and an implementation roadmap to guide organizations through ITIL’s stages.
 Guide to Information Technology Total Cost of Ownership (TCO) provides a model to identify, select and fund the best IT projects.
This guide offers an in-depth look at PMO leadership, highlighting the strategies that lead to successful project management and corporate strategy implementation.
