IT operations knowledge refers to the understanding of the organization’s IT infrastructure and the day-to-day activities required to ensure that it runs smoothly. Effective IT operations knowledge can help organizations optimize their IT infrastructure, improve IT agility, and achieve desired business outcomes.
IT operations knowledge may include:
Effective IT operations knowledge requires a deep understanding of the organization’s IT infrastructure, as well as the IT operations processes and best practices. IT executives should ensure that their IT operations knowledge is well-documented and communicated to relevant stakeholders across the organization.
The IT Operations Knowledge category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective IT operations knowledge practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of IT operations knowledge, such as understanding IT infrastructure, monitoring IT performance, managing IT incidents, ensuring compliance, and managing IT vendors. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective IT operations knowledge practices and optimize their IT infrastructure to achieve desired business outcomes.
This paper provides an overview of information security governance for the board of directors so "the board can provide a level of needed oversight to this vital business function that is adequate and necessary, and in doing so, exercise its essential duty of care."<br />
<br />
<span style="background-color: rgb(255, 255, 153); ">Dated Material</span>
This paper proposes a preliminary framework for information security governance that builds on the lessons of Federal Information Security Management Act (FISMA) and ISO 17799.
This agile enterprise architecture framework is aimed at achieving Business IT Alignment. It details the structure, methodologies, and practical examples that guide CIOs in creating flexible and efficient IT architectures. These architectures support evolving business needs and ensure organizational agility in response to dynamic market conditions.
This presentation discusses using cloud computing to implement business intelligence solutions.
This presentation provides a quick overview of the business basics of virtualization – what is it? history of virtualization? Is the Gartner maturity model still valid?
This white paper discusses a coordinated approach for intrusion detection and prevention in a virtualization environment. 
This presentation discusses the key findings from PricewaterhouseCoopers 2011 Global State of Information Security Survey – "In the aftermath of the worst global economic jolt in 30 years, information security confronts a new economic order: Respected – but still restrained"
This paper explores the opportunities and challenges in the real world application of virtualization. Since the concept depends on the inter-play of hardware and software, the paper investigates two popular models of virtualization – Intel’s Hyper-threading technology and VMWare’s ESX server software. A case study is included to present a
This presentation discusses the definition, trends, impact, opportunities and best practices for Customer Relationship Management (CRM) Software as a Service (SaaS) selection and implementation.
This analysis delves into the nuances of combining CMMI with Agile and Waterfall, offering valuable insights for optimizing software development processes.
