This compendium of thought leadership articles, practitioner interviews, and market research highlights strategic sourcing trends in Europe and can be valuable for leaders engaged in implementing information technology, business process improvement and other sourcing activities.
This research report discusses how top companies use technology and partners to create a world class logistics capability.
This study focused on three common approaches to IT reorganization and resizing, as a result of outsourcing, and their impact on the retained IT workers. The authors use the concept of a "psychological contract" to highlight the issues that arise, and to provide guidelines to CIOs so they can manage them better.
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services!
This (dated) paper tracks the trends in international sourcing of information technology services and discusses their implications.
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
The authors argue that implementing an information communication platform that promotes secure knowledge exchange between client and service provider is critical to engendering trust which is the foundation for outsourcing success. This paper presents a best practice framework for client-service provider communications.
This research paper stresses the need for an effective communication strategy to ensure success of an outsourcing initiative – to be effective a communication strategy must have both an internal and external component with its own objectives, guidelines, and tactics.
This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers’ performance i.e. price, quality, and cooperativeness of products or services bought.
This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.