This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
Unlock the power of effective IT service management with this comprehensive SLA Template. Tailored for CIOs, ensure seamless vendor collaborations.
Delve into our comprehensive analysis of IT outsourcing trends, revealing how international providers are reshaping the IT services landscape. Though the data harks back to 2003, the analytical framework and conclusions hold relevance today. Discover how these trends can help you recalibrate your IT strategy, workforce planning, vendor management, and risk mitigation approaches.
This excellent presentation provides an introduction to strategic sourcing. It introduces a strategic sourcing framework, discusses the difference between procurement, and strategic sourcing, highlights key industry trends, and proposes best practices for effective strategic sourcing implementation. Excellent Read!
This sample enterprise IT service level agreement (SLA) can be used to design your own.
This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
