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IT Sourcing Knowledge – Page 19

Revisiting Outsourcing

Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!

The Economics of Outsourcing

An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis…not hype! Must read

Offshore call centre benefits challenged

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

What’s Missing From Outsourcing

The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.

Reining in Outsourcing Risk

Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.

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