Revisiting Outsourcing
Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!
Is it time to rethink your outsourcing relationship? If you have made one of the errors highlighted in this article then the answer is yes!
An excellent presentation on the "economics" of outsourcing. Tackles key questions with data and analysis…not hype! Must read
This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective
The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
India and China to dominate in outsourcing…