This research analyzed IT chargeback in different organizations and reached the conclusion that IT chargeback approach could facilitate useful discussions between the IT unit and business units about business priorities and the value of IT services.
This white paper provides insights into how corporations are responding to the key economic and technology megatrends reshaping the global marketplace.
This research focuses on the user of chargebacks in IT departments – the drivers for IT chargeback and where they are being used, and some models for IT chargebacks that might take hold over time.
This research addresses the question: How technology will empower the customer? The first part explored the changes to come in how companies interact with their customers. This paper focuses on what types of workplace practices, information management and IT delivery structures will be needed to operate and secure the open enterprise and what all these developments hold in store for the respective roles of the information technology (IT) function and the chief information officer (CIO).
This research addresses the question: How technology will empower the customer? This first part explores the changes to come in how companies interact with their customers.
This presentation discusses a research study into pricing objectives and methods used in the service sector in Greece. It includes a good discussion on the different pricing objectives and methods before applying them to the service sector it studied. This discussion can be adapted to arrive at appropriate pricing methods for IT as an internal services business.
This paper introduces a unified framework for business and information technology alignment (BITA). The authors contend that business it alignment is a nebulous concept and for it to work we need a new framework – one that integrates information management with enterprise architecture.
This paper discusses the four problems that affect the use of IT for business innovation and ways for a CIO to overcome them.
This paper presents a new framework for business it alignment to understand a specific alignment goal and implement alignment processes efficiently and effectively. It discusses the results of a study using this framework and its key conclusion: business it alignment and business process re-engineering are related to the company’s organizational
This paper proposes a metamodel based on Jerry N. Luftman’s strategic business and information technology (IT) alignment assessment approach and connects it to enterprise architecture planning.
