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IT Strategy Knowledge Archive – Page 111

Using the Balanced Scorecard for CRM Effectiveness: A Guide for CIOs

Chief Information Officers (CIOs) are increasingly turning to the Balanced Scorecard for CRM Effectiveness to address real-world challenges. This example delves into how this tool can align IT strategies with business objectives, drive innovation, and quantify intangible CRM benefits.

Linking IT Balanced Scorecard to Business Objectives

This paper discusses and describes the development and implementation of a departmental BSC within an Information Services Division (ISD) of a Canadian financial group. It also uses an IT BSC maturity model to determine the maturity level of the IT BSC under review.

Technology Trends 2011

Deloitte’s Technology Trends 2011: A Federal Perspective report provides government leaders with a fresh look on the top ten technology trends that are expected to impact their constituents and organizations over the next 18 to 36 months.

Developing IT Strategy For Business Value

This research paper suggests that there are five critical success factors that drive IT strategy, identifies five best practices, and discusses challenges faced while developing an IT Strategy.

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