
Strategic IT Performance Measurement: Aligning Technology Metrics with Business Success
This white paper explains how IT teams can effectively convey their value to business stakeholders. It emphasizes adopting strategic measurement frameworks, such as the balanced scorecard, to present IT metrics clearly aligned with core business goals, including revenue growth, customer satisfaction, and innovation. The document details essential steps for selecting impactful metrics, setting achievable targets, and employing automation for accurate, insightful reporting.