This analysis explains how CIOs can employ the Balanced Scorecard to bridge the gap between strategic objectives and IT performance. It includes practical steps, real-world examples, and tips for implementation, ensuring that technology investments clearly reflect and support business goals.
Excellent paper on IT value measurement. This framework powered Baseline’s 500. Very informative.
Managing IT like a business? Here is another tool to assist you.
What is the connection between shareholder value and customer lifetime value? Read On…
A very good presentation that extends an IT Strategy framework to include solutions architecture using service oriented architecture (SOA.) Good read!
IT business value (ITBV) program provides a customer-focused, data-driven IT investment decision making process and framework for measuring and evaluating IT products, services, and support in terms that reflect business benefits.
What is the impact of customer retention efforts on Customer lifetime value? Read On…
A recession is upon us. Are you ready?
Innovation is on everyone’s minds but is it understood? Here are the 7 myths about innovation
