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IT Strategy Knowledge – Page 145

Rethinking measurement: More than evaluating performance

Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what’s more, developing the right measures and using measurement data must be iterative and highly interactive.

IT Strategy Sample: City of York

A key objective of planning for information technology in the enterprise is to optimize existing technology. For example, this IT Strategy Plan, accomplishes this by integrating business processes and information technology solutions across departments. Additionally, it explores new directions for information technology. This example also demonstrates how collaboration between business

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