Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what’s more, developing the right measures and using measurement data must be iterative and highly interactive.
An excellent overview to Strategy Maps from its creators.
Why do six sigma efforts fail or produce sub-optimal results? Weak middle management. Read the rest of the story…
Despite good intentions, what retailers deliver is not always what shoppers want. Bringing customer insights into everyday operational decisions can help retailers close the gap.
Can strategy maps be used to assess the value of R&D initiatives? Read On…
Have shared services been put out to pasture? Not exactly!
Does IT Matter? If you needed proof, here it is…
Using balanced scorecard? This article provides a good overview of the performance measurement system.
M&A success depends on IT integration. This synergy is exponentially higher if IT is at the table – early!
Yankee Group calls it “consumerism” but this is old wine. Shadow IT has its pitfalls. Can you create a winning model that leverages its benefits?
