Despite good intentions, what retailers deliver is not always what shoppers want. Bringing customer insights into everyday operational decisions can help retailers close the gap.
Can strategy maps be used to assess the value of R&D initiatives? Read On…
Have shared services been put out to pasture? Not exactly!
Does IT Matter? If you needed proof, here it is…
Using balanced scorecard? This article provides a good overview of the performance measurement system.
M&A success depends on IT integration. This synergy is exponentially higher if IT is at the table – early!
Yankee Group calls it “consumerism” but this is old wine. Shadow IT has its pitfalls. Can you create a winning model that leverages its benefits?
How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!
Does IT ROI matter? According to this research, “best in class” companies measure and track IT ROI to accomplish a 93% improvement in key metrics!
A project’s charter is its anchor. It provides returns exponentially greater than the time and effort spent creating it.
