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Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.
This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read!
You thought you have dotted all Is and crossed all Ts but still the IT Strategy failed. Why?
A discussion on Forrester’s research on the business and IT disconnect. So what’s new?
Ever wonder what happens when business and IT are not aligned? Well, like most other things in life, there are symptoms of misalignment. Monitoring them and analyzing them can help you avert disaster.
Don Tapscott takes issue with Nicholas Carr of the "IT Doesn’t Matter" fame. Mr. Tapscott makes a solid case for why IT still matters.
Every strategist faces the “stay the course” or “cut and run” choice at least once in their careers. How do you decide which course is the correct one? More importantly, is this even a correct or complete set of choices?
A very good article on technology deployment – makes the connection with IT vision and strategy.
Once again, Don Tapscott talks about the imperative of collaboration. This time, it is with Optimize Magazine.
