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IT Strategy Knowledge Archive – Page 150

BT Tunes IT ROI

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

Buzzword: Business Model

"Business model" has to be the king of buzzwords. "Strategy" is not far behind but there is something about business models that makes it more powerful! This article tries to demystify the term.

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