The merger of Daimler and Chrysler made perfect sense on paper. Now that there is talk of Chrysler being on the block again, did they forget to put critical things on that paper?
The disconnect between business and IT is often lamented. A lot is spoken and written about this chasm. Ostensibly, a lot is done to bridge it. Yet, most would agree the chasm still exists.
Customer service can make all the difference in a commodity market such as retail. This key differentiator is often ignored. This article provides an important reminder.
This article was originally published in 1999. However, it is on the money even today. Authors Jerry Luftman and Tom Brier walk through the issue of business and IT Alignment with specific examples and advice on how to achieve this goal. A must read!
Every strategist faces the “stay the course” or “cut and run” choice at least once in their careers. How do you decide which course is the correct one? More importantly, is this even a correct or complete set of choices?