BT Tunes IT ROI
How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!
May 19, 2009
Domain
IT Strategy Knowledge Archive – Page 152
Realize the Returns from Enterprise Management Applications
Does IT ROI matter? According to this research, “best in class” companies measure and track IT ROI to accomplish a 93% improvement in key metrics!
May 19, 2009
Creating a Winning Project Charter
A project’s charter is its anchor. It provides returns exponentially greater than the time and effort spent creating it.
May 19, 2009
How Technology Delivers For UPS
UPS is using IT to create competitive advantage for itself. Are they bringing “custom software” back?
May 19, 2009
Buzzword: Business Model
"Business model" has to be the king of buzzwords. "Strategy" is not far behind but there is something about business models that makes it more powerful! This article tries to demystify the term.
May 19, 2009
What is IT Strategy?
Explore a detailed overview of IT strategy. From its definition and foundational principles to its role in driving organizational success, this guide delves into every facet of crafting, implementing, and evaluating a robust Information Technology strategy.
May 18, 2009
Reconcilable Differences: IT and Post-merger Integration
New research shows an important difference in the way senior IT executives and senior business managers define success in a merger transaction. Whats behind this alignment gap? How will it affect M&A execution in the future?
May 18, 2009
Help! We are being treated as a cost center!
Let’s face it. An IT organization that has to justify its budget as a cost center has lost the respect of the business community somewhere along the line.
May 18, 2009
IT Consolidation and the Bottom Line
There are few more ready means of improving earnings per share than the consolidation and rationalization of IT systems, hardware, networks and other infrastructure. In fact, this isn’t about technology at all: It’s a business decision with profound balance-sheet implications.
May 18, 2009
Why IT ROI doesn’t matter?
Does IT ROI matter? Great many intelligent people are spending sleepless nights and countless dollars calculating IT ROI. The author argues that they are wasting their time and shareholder dollars!
May 18, 2009