This research delved into the change in business climate and the resulting need for change in IT capability – reimagining IT is the name of the game for the CIO in 2011 and beyond.
This research addresses the question: How technology will empower the customer? This first part explores the changes to come in how companies interact with their customers.
This research addresses the question: How technology will empower the customer? The first part explored the changes to come in how companies interact with their customers. This paper focuses on what types of workplace practices, information management and IT delivery structures will be needed to operate and secure the open enterprise and what all these developments hold in store for the respective roles of the information technology (IT) function and the chief information officer (CIO).
This enterprise information technology strategic plan recommends leverages existing IT capability to improve IT services. It can be used as a template to create an IT strategy plan for your organization.
This report posed a simple question to a network of experts: what technology trends will impact the business most over the next 18 months? Here are the top 10 technology trends – enablers of existing business model or disrupters presenting new business opportunity – ranked by their impact/use for business.
This case study describes the information technology strategy used to modernize a huge government bureaucracy – an excellent example of identifying opportunities along specific areas of an organization or domain and creating a roadmap for change.
Can the CEO, CFO, CMO, CPO, and the CIO envision the same future for the information technology capability of the organization? Is it possible? Is it necessary? Does it help? The authors present a framework to make this shared vision for IT possible and useful!
This article discusses the importance of service excellence and introduces a six dimensional framework to turbo charge your customer management strategy.