Business Relationship Management Case Study
This presentation describes the implementation and use of business relationship management at a major financial services company.
March 25, 2013
Chapter
ITIL Framework Hub – Page 6
How is Business Relationship Management (BRM) Related to IT Service Management (ITSM)?
This presentation discusses the connection between IT Service Management and Business Relationship Management: What is the objective of business relationship management (BRM)? Why is BRM important? How does it fit into IT Service Management? How does BRM interact with other roles? What are practical considerations in its implementation?
March 25, 2013
IT Service Management Using ITIL V3
Dive deep into the world of ITIL V3 and discover its practical application in IT Service Management. Align your IT strategies with business goals and leverage best practices for enhanced performance. An indispensable resource for IT leaders aiming for continuous improvement in their service delivery.
November 15, 2012
ITIL Executive Overview
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
July 18, 2012
CIO’s Guide to ITIL Framework V3 Essentials
This guide covers the essentials of ITIL V3, including its core components such as service strategy, design, transition, operation, and continual service improvement. It provides CIOs with actionable insights to enhance IT service management and align IT services with business needs.
June 5, 2012
ITIL Security Management
This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />
April 27, 2012
ITIL Service Delivery Self Assessment
Discover this robust ITIL Service Delivery Self-Assessment tool, an invaluable resource for CIOs and IT leaders looking to enhance their IT service delivery. This Excel-based questionnaire identifies key areas for improvement, helping you align your IT services with ITIL best practices and business goals. Start your journey towards service excellence today.
April 27, 2012
ITIL Service Support Self Assessment
Embark on a journey of continuous improvement with this ITIL Service Support Self-Assessment tool. This powerful Excel-based questionnaire identifies key areas for enhancement, helping you align your IT service support with ITIL best practices and business objectives. Step up your service support game today.
April 27, 2012
ITIL Service Management Process Assessment Model
Navigate the complexities of IT service management with this ITIL Service Management Process Assessment Model. Identify gaps, mitigate risks, and align IT operations with business goals for improved service quality. Start your journey towards ITIL excellence today.
April 27, 2012
Strengthening SOA with ITSM & ITIL Governance
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
April 27, 2012