Ultimate Collection of References on the ITIL Framework: Resources for Implementation, Roadmapping, Organization, Management & more!
This is a collection of resources on the Information Technology Infrastructure Library (ITIL), a widely adopted framework for IT service management (ITSM) that helps organizations improve the quality and efficiency of their IT services.
This ITIL reference hub is indispensable for CIOs, IT executives, and technology leaders.
This ITIL Hub, part of our CIO Reference Library, aims to help IT leaders leverage ITIL to optimize IT service delivery, align IT services with business objectives, enhance customer satisfaction, and maximize the value of IT investments.
By exploring this category, you will gain insights into:
This ITIL Framework References Collection offers a wide variety of Resources. For example:
Mater ITIL and Implement it for maximum impact!
By staying up-to-date with the latest ITIL resources, CIOs and IT leaders can make informed decisions that help their organizations achieve strategic goals and maintain a competitive edge.
Visit this category regularly to discover new content and resources that will provide valuable insights, practical guidance, and information on the latest developments in ITIL. These will enable you to drive value and success in your organization through effective IT service management practices.
This guide provides a comprehensive exploration of ITIL best practices, detailing the processes and principles necessary for effective IT service management. It covers key areas such as incident, problem, change, and configuration management, offering actionable insights and strategies to improve IT service delivery and align with business objectives.
Improve your IT services with ITIL Process Maturity. Understand the current state of your processes, develop strategic improvement plans, allocate resources wisely, and communicate effectively with stakeholders. Learn more about this powerful tool for IT excellence.
This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL
This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.
This whitepaper compares ITIL V3 and Application Services Library (ASL) – what are the similarities? What are the differences? Mapping ITIL V3 to ASL.
 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.
Dive into the world of ITIL V3 with this comprehensive guide. Explore the evolution of ITIL, understand the lifecycle approach of ITIL V3, compare it with V2, and uncover its interaction with ISO 20000. Master ITIL V3 for streamlined and efficient IT Service Management.
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
This guide offers detailed insights into implementing ITIL best practices, covering essential considerations, strategic planning, and practical tips for successful ITIL adoption to enhance IT service management.
This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.
