IT Service Management Best Practices
This paper discusses using the ITIL framework for IT Service Management excellence.
April 20, 2011
Chapter
ITIL Framework Hub – Page 8
ITIL Process Maturity
Improve your IT services with ITIL Process Maturity. Understand the current state of your processes, develop strategic improvement plans, allocate resources wisely, and communicate effectively with stakeholders. Learn more about this powerful tool for IT excellence.
March 15, 2011
ITIL V3 and Information Security
This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL
March 10, 2011
Integrating Six Sigma and ITIL
This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.
March 10, 2011
ITIL V3 and ASL
This whitepaper compares ITIL V3 and Application Services Library (ASL) – what are the similarities? What are the differences? Mapping ITIL V3 to ASL.
February 25, 2011
ITIL V3 and ISO/IEC 20000
 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.
February 25, 2011
Introduction: ITIL Version 3 and the ITIL Process Map V3
Dive into the world of ITIL V3 with this comprehensive guide. Explore the evolution of ITIL, understand the lifecycle approach of ITIL V3, compare it with V2, and uncover its interaction with ISO 20000. Master ITIL V3 for streamlined and efficient IT Service Management.
February 25, 2011
Effective ITIL Implementation Considerations and Tips: A Comprehensive Guide for IT Leaders
This guide offers detailed insights into implementing ITIL best practices, covering essential considerations, strategic planning, and practical tips for successful ITIL adoption to enhance IT service management.
December 3, 2010
ITIL Background
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
December 3, 2010
Five Best Practices for ITIL Implementation
This guide outlines the essential milestones for implementing ITIL best practices, including obtaining buy-in, benchmarking processes, establishing key metrics, defining processes, and overcoming resistance.
September 2, 2010