This research explores the key role of metrics and analytics in outsourcing success – delivering not just cost savings but also superior strategic business value. Excellent Read!
This research explored best practices in outsourcing governance and discovered that, as expected, structure is important but effective governance must be supplemented with a partnership view, the right attitude and behavior fostering partnerships. Good Read!
This case study illustrates best practices in outsourcing driven by business results not just cost savings. Excellent example for the CIO to keep in mind when pursuing an outsourcing relationship that delivers sustainable business value.
This white paper examines key functions in facilities management outsourcing, describing specific considerations and challenges for each. A distinction is made between critical activities that deserve a high degree of management attention, and activities that may merit less consideration,thereby freeing up management to focus on what really matters.