Chapter

Outsourcing Hub – Page 10

Governance of Outsourcing

A very good summary – I believe it lacks details – on managing outsourced processes in an organization. Good read!

Reining in Outsourcing Risk

Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.

Offshore call centre benefits challenged

The advantages to banks and insurers of using offshore call centres are diminishing as wage costs rise in markets such as India, according to a new study. Wage rises of up to 15 per cent a year are reducing the cost benefits of overseas centers.

What’s Missing From Outsourcing

The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.

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