Discover the transformative power of effective BPO practices. Drawing insights from a landmark tech partnership, this case study unravels nine game-changing strategies that drive high performance in outsourcing.
This case study provides an in-depth analysis of a successful BPO relationship, highlighting nine key practices for achieving high-performance outsourcing. Learn how transformational leadership, strategic alignment, and continuous improvement can drive superior outcomes in long-term BPO partnerships. Excellent Read!
This research delved into the value created by outsourcing of information technology (IT Outsourcing). How does it address business imperatives? Does it positively or negatively impact business value? How can you tell? An excellent discussion on the business value of outsourcing. (500 pages)
Explore the transformative power of TOGAF and ITIL in the realm of technology outsourcing. This guide offers a roadmap for IT leaders to ensure seamless integration, strategic alignment, and optimal service delivery in their outsourcing endeavors.
The authors discuss aligning sourcing strategy with business objectives i.e. results driven strategic sourcing. The white paper introduces common outsourcing models that produce results – staff augmentation, managed services, project outsourcing, and out tasking.
This comprehensive overview provides an in-depth look at the e-business ecosystem, analyzing the macro-environmental factors that affect e-business and e-marketing strategies. It introduces essential frameworks like SLEPT and explains the role of social, economic, and technological influences. This guide is a must-read for understanding how elements like government regulations and digital adoption trends impact your e-business approach, offering strategic insights for adapting and thriving in a dynamic digital environment. (46 slides)
This white paper assesses recent trends in the mid-tier sourcing marketplace, and basic considerations faced by buyer organizations with differing levels of outsourcing experience. Risks and opportunities are discussed, and potential sourcing strategy options and key success factors are outlined.
This white paper examines key functions in facilities management outsourcing, describing specific considerations and challenges for each. A distinction is made between critical activities that deserve a high degree of management attention, and activities that may merit less consideration,thereby freeing up management to focus on what really matters.
A quick discussion on outsourcing – why outsource? what to outsource? whom to outsource it to? it is all about business value – outsourcing helps an organization focus on their core competencies so the promise is that creates more business value.
This case study highlights the objective, decision making process, pros and cons, and lessons learnt in outsourcing/offshoring a core capability.
