Best Practices in Offshore Outsourcing Legal and Regulatory Issues
This article discusses the key federal and state laws that can affect offshore outsourcing and ways to deal with them.
October 7, 2011
Chapter
Outsourcing Hub – Page 5
Best Practices in Data Center Outsourcing
This research paper discusses the outsourcing life cycle, what should be outsourced, and best practices for data center outsourcing.
October 7, 2011
Drafting Outsourcing Contracts
This excellent presentation provides an in-depth discussion on contracts related to outsourcing – what are the key elements in an outsourcing contract? What are the essential components of contract management?
October 7, 2011
Creating Better Service Level Metrics
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
September 19, 2011
Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
September 19, 2011
Improving Outsourcing Success
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
September 19, 2011
Improving Offshore Outsourcing Success Using the eSourcing Capability Model
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
June 24, 2011
Sample Service Level Agreement
This sample enterprise IT service level agreement (SLA) can be used to design your own.
June 24, 2011
Service Level Agreement (SLA) Template
Unlock the power of effective IT service management with this comprehensive SLA Template. Tailored for CIOs, ensure seamless vendor collaborations.
June 24, 2011
SLA Template
This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
June 24, 2011
