This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
This article discusses the key federal and state laws that can affect offshore outsourcing and ways to deal with them.
This research paper discusses the outsourcing life cycle, what should be outsourced, and best practices for data center outsourcing.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
This sample enterprise IT service level agreement (SLA) can be used to design your own.
Unlock the power of effective IT service management with this comprehensive SLA Template. Tailored for CIOs, ensure seamless vendor collaborations.
This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
