Chapter

Run IT Like a Business

The “Run IT Like a Business” category is an essential resource for CIOs, IT leaders, and technology professionals seeking to transform their IT organization into a value-driven, customer-focused, and efficient business unit. As part of our CIO Reference Library, this category offers insights, practical advice, and resources on various aspects of running IT like a business, including IT leadership, strategy, service management, and financial management.

By exploring this category, you will gain insights into:

  • The importance of adopting a business mindset within the IT organization, focusing on value creation, customer satisfaction, and operational efficiency
  • Fundamental principles, frameworks, and best practices for running IT like a business, including ITIL, COBIT, and other industry standards and methodologies
  • Techniques for engaging IT and business stakeholders in the strategic planning process, fostering collaboration, and aligning IT initiatives with business objectives and priorities
  • Approaches to IT service management that promotes a customer-centric focus improve service quality and drive continuous improvement in IT service delivery.
  • Strategies for IT financial management, including budgeting, cost optimization, investment prioritization, and value realization
  • The role of IT governance, risk management, and performance measurement in ensuring the alignment of IT initiatives with business objectives, promoting transparency and accountability, and driving continuous improvement
  • Case studies, success stories, and lessons learned from IT leaders who have successfully transformed their IT organizations into value-driven, customer-focused, and efficient business units

By staying up-to-date with the latest “Run IT Like a Business” resources, CIOs, IT leaders, and aspiring professionals can gain valuable insights, practical guidance, and information on how to excel in their roles and advance their careers. Visit this category regularly to discover new content that will help you stay current with industry trends, develop your understanding of IT’s role as a business unit, and succeed in the dynamic world of IT leadership.

CFO’s Perspective on Running IT Like a Business

Has IT moved from being a cost center to a value center? Does the CFO agree? How would a CFO measure the value contributed by IT to the bottom line? This paper discusses these questions and more.

Beyond Running IT Like a Business

This whitepaper discusses a plan of action to implement an operating model for the IT Organization that delivers value to the business. CIOs must deliver value to the business with a clear focus on communicating this value transparently, and with a clear sense of accountability and ownership.

Running IT Like a Business – Lessons from Shared Services

This paper explores the factors governing the decision to run internal support functions/organizations a a business. The discussion provides an excellent example of the kind of issues a CIO must grapple with as they make the decision to run IT like a business. 

An Integrated Approach to Running IT as a Business

This paper discusses running IT like a business for better business results from IT investments. The author argues that the concept of running IT like a business is not about just the financial considerations, it entails a comprehensive approach which must include integrated processes, governance, and metrics to prove the

Case Study: Running IT Like a Business

This study puts in context “running IT like a business” making the vital connections that must be made with issues of business IT alignment, IT value, IT Organization design, and IT finance.

The State of “Runing IT Like a Business”

This research study explores the progress IT organizations have made “running IT like a business.” The idea behind running IT as a business is to align IT capability with business requirements/goals/critical success factors. The latter varies by the maturity of the business and drives the maturity of IT capability (which manifests itself as IT services/products etc.).

Running the Business of IT

This presentation approaches “running IT like a business” as “running the business of IT.” It explains what it means, what are its benefits, what are some leading practices, where to start, how to implement it, and how to measure success.

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