Making the Most of Customers
Making the Most of Customers
May 20, 2009
Source – Page 24
Business IT Alignment: 7 Signs of Trouble in Paradise
Ever wonder what happens when business and IT are not aligned? Well, like most other things in life, there are symptoms of misalignment. Monitoring them and analyzing them can help you avert disaster.
May 19, 2009
Talk to Me: The Disconnect Between Business and IT
The disconnect between business and IT is often lamented. A lot is spoken and written about this chasm. Ostensibly, a lot is done to bridge it. Yet, most would agree the chasm still exists.
May 19, 2009
An Emerging IT Ecosystem
Today, IT products and services are delivered to the customer for them to assemble and deploy. Is this paradigm shifting?
May 19, 2009
Part I: Crafting an Effective IT Strategy Kickoff Communication
More often than not, “first impressions” make all the difference. Your opportunity to make this critical “first impression” on an IT Strategy project is with the “kick off” communication. Are you hitting it spot on? Or, are you busily creating a disaster for yourself and your organization?
May 19, 2009
Part II: 5 Questions Your Kick Off Communication Must Answer
This post breaks down the five questions your IT strategy kickoff communication must answer—from objectives and accountability to engagement and follow-up.
May 19, 2009
Part III: Avoid These IT Strategy Kickoff Mistakes That Undermine Success
This post outlines common pitfalls in IT strategy kickoff communications—like vague goals or overcommitment—and explains how to prevent them with strategic clarity.
May 19, 2009
Crafting a Vision for IT
What is the purpose of a vision statement for IT? This article examines how a vision can accelerate the business value generated by an IT Organization.
May 18, 2009
Help! We are being treated as a cost center!
Let’s face it. An IT organization that has to justify its budget as a cost center has lost the respect of the business community somewhere along the line.
May 18, 2009