Chapter

Vendor Relationship Management

Best Practices in High-Performance Outsourcing

This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 

SLA Template

This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.

Which Buyers’ Skills Shape Supplier Performance?

This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers’ performance i.e. price, quality, and cooperativeness of products or services bought.

Outsourcing Vendor Management

 Outsourcing Vendor Management defines outsourcing, discusses the latest trends in the outsourcing industry and then defines vendor management and presents a vendor governance model.

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