Vendor relationship management (VRM) refers to the process of building and maintaining productive relationships with external vendors that provide IT goods and services to an organization. Effective VRM can help organizations optimize IT spend, mitigate risk, and achieve desired business outcomes.
VRM may include:
Effective VRM requires a deep understanding of the organization’s IT needs, as well as the vendor landscape and market trends. IT executives should ensure that their VRM strategy is aligned with their organization’s IT sourcing goals and is well-documented.
The Vendor Relationship Management category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective VRM practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of VRM, such as establishing clear expectations, monitoring vendor performance, facilitating communication, managing risk, and resolving disputes. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective VRM practices and build and maintain productive relationships with vendors to achieve desired business outcomes.
This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
This sample enterprise IT service level agreement (SLA) can be used to design your own.
This template can be used to create a Service Level Agreements (SLAs) between a service provider and the service recipient. The objective of the SLA is to present a clear, concise and measurable description of the services provided.
This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers’ performance i.e. price, quality, and cooperativeness of products or services bought.
This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.
 Outsourcing Vendor Management defines outsourcing, discusses the latest trends in the outsourcing industry and then defines vendor management and presents a vendor governance model.
 This paper introduces a supplier evaluation framework and process that focuses on building sustainable supplier relationships based upon core values.
This paper discusses the holy grail of outsourcing – better service at a lower cost! A lot of outsourcing deals go forward on the premise that the managed service provider is also the lower cost provider – i.e. the sooner they take over our operations the sooner we see an
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