Create a Business Case for IT Investments

A business case is a structured argument that aligns IT investments with strategic goals and demonstrates expected benefits. IT investments are a crucial aspect of an organization’s strategic planning, requiring careful evaluation, justification, and risk management through a well-crafted business case. IT investments often require a substantial financial commitment and play a significant role in achieving business objectives. IT investments encompass various initiatives such as implementing new technology, upgrading existing systems, or re-engineering IT processes.

This document emphasizes the need for a well-documented business case to support IT investments. It explains that the business case aims to provide a structured argument for the investment, demonstrating how it aligns with strategic goals and the expected benefits it can bring. The document offers tips for creating a better business case while highlighting common pitfalls to avoid.

The document includes a sample IT investment business case for the implementation of a cloud-based customer relationship management (CRM) system in a hypothetical company. It showcases the benefits of streamlining sales processes, improving customer service, and providing better data insights. The example outlines the problem statement, proposed solution, expected benefits, cost estimation, risk assessment, stakeholder engagement, alternatives considered, and the recommended course of action. This glimpse into the sample business case provides a real-world context and illustrates how a well-structured case can support decision-making for IT investments.