Process 3: Incident Management
This subsection outlines the processes and procedures for managing IT security incidents. This subsection is designed to ensure that the organization can respond quickly and effectively to IT security incidents, minimizing the impact on the business and protecting sensitive data and systems. In this subsection, you will find detailed guidance on how to detect, assess, contain, and recover from security incidents.
How are incidents reported and tracked in the organization?
Instructions: Describe how incidents are reported and tracked in the organization, including the tools and systems used.
Example: Incidents are reported through an incident management portal, which allows users to submit incident reports and track the status of their incidents.
What is the process for triaging and prioritizing incidents?
Instructions: Explain the process for triaging and prioritizing incidents, including the criteria used to determine prioritization.
Example: Incidents are triaged based on their impact on the organization and the urgency of their resolution. The incident management team works with business leaders to determine the priority of each incident.
How are incidents resolved and closed out?
Instructions: Describe how incidents are resolved and closed out, including the processes and tools used.
Example: Incidents are resolved through a series of steps outlined in the incident management process. Once an incident is resolved, it is closed out in the incident management portal.
What measures are in place to prevent future incidents?
Instructions: Explain the measures in place to prevent future incidents, such as incident prevention training, system upgrades, or process improvements.
Example: The incident management team conducts incident prevention training for IT staff and works with business leaders to identify areas for process improvements and system upgrades.
What is the process for analyzing incident data and identifying trends?
Instructions: Describe the process for analyzing incident data