Is IT Value compromised because of the strained relationship between business and IT? How can the CIO overcome this challenge?
"Why is the relationship between Information Technology organizations and the business so often strained? IT often focuses on reducing cost and keeping systems running, while the business needs IT to emphasize value creation. To move beyond merely proving their competence, IT managers are using the Balanced Scorecard framework to speed their organization’s progress in becoming a true partner with
business units in executing strategy."