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Can I see how the course is organized, and can I get a copy of the list of specific topics that will be covered?

Download the Course Syllabus for the structure and subject areas covered by this course.

Module One	Introduction: What is the need for a differentiated IT capability? Environmental Factors Industry/Competitive drivers Organizational issues Technology enablers
Module Two	Overview of Business Capability: How does business drive IT Capability? Business models Business Strategy Business Processes Organization Metrics
Module Three	Business Drivers: Where does IT add value? Product Development Marketing After Sales Service Manufacturing Procurement Supply Chain Financials Administration (incl. Human Resources) Vendor Management
Module Four	Information Technology Capability Part I: Translating Business requirements into technology solutions IT Strategy Enterprise Architecture Planning E-Strategy Systems Strategy IT Processes IT Governance IT Metrics IT Assets
Module Five	Information Technology Capability Part II: What are the key elements of IT Infrastructure and how do they business solutions? Architecture Hardware Application Software Databases Application Servers Middleware Networks Tools
Module Six	E-Business: How has the Internet added to business capabilities? Internet/Intranet/Extranet Impact on Business capability Internet and the new way of doing business e-CRM: Internet and CRM e-SCM: Internet and the Supply Chain e-Procurement: Internet and procurement How has the internet affected internal operations
Module Seven	Measuring IT Return on Investment (ROI): Why is measurement important? What are the common frameworks used? A practical approach to measuring ROI
Module Eight	Key Technology issues: Technology Trends and implications Security Legal, Ethical and Regulatory Issues
Module Nine	Case Studies: Practical Applications of creating IT value Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Supply Chain Management (SCM)
Module Ten	Summary and Next Steps

Created OnSeptember 19, 2018

Last Updated OnMarch 19, 2023

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