This is a multi-dimensional digital transformation maturity model that helps organizations assess and advance their maturity across key interconnected domains: technology, governance, workforce skills, data standards, customer engagement, compliance processes, and ecosystem partnerships.
It provides a structured way to track progress from basic operational improvements to enterprise-wide strategy and integration, bringing all these dimensions into a single, comprehensive view. Based on approaches tested by large, complex organizations managing multi-stakeholder transformations, this model offers a proven structure that you can adapt to your specific context.
Use it to evaluate your current state, identify gaps across people, processes, and technology, and build a clear roadmap toward seamless operations and effective external partnerships. Whether preparing for board discussions, aligning business and IT teams, or driving cross-unit initiatives, this maturity model helps you elevate digital strategy from isolated projects to a unified enterprise approach.
This Multi-Dimensional Digital Maturity Model Will Help You…
This multi-dimensional digital maturity framework gives you a structured way to turn abstract digital ambitions into concrete organizational priorities. It enables you to diagnose gaps, build tangible deliverables, and support high-stakes decisions that drive enterprise-wide transformation.
- Align Governance Models: Clarify roles, ownership, and oversight structures so you can produce a governance framework that ensures digital initiatives are consistent, compliant, and strategically prioritized.
- Evolve Workforce Strategy: Use workforce maturity insights to shape talent roadmaps and training plans, helping you decide where to invest in upskilling, automation, or new roles.
- Standardize & Leverage Data: Map your data standards and security maturity, which helps you create robust data management policies and identify technology investments needed for integration.
- Enhance Customer Interactions: Assess your digital touchpoints to design service journeys that improve customer experience, enabling you to decide where to embed personalization or self-service.
- Strengthen Compliance Processes: Understand how mature your rule application and assurance practices are, guiding you to develop clear compliance models and audit-friendly controls.
- Orchestrate Ecosystem Partnerships: Explore how to integrate processes into customer and partner systems, helping you create partnership models and technology agreements that embed your services more deeply.
Together, this framework equips you with the clarity to draft roadmaps, justify investments, and communicate your digital trajectory — not just within IT, but across the C-suite and boardroom. Whether you're streamlining siloed digital projects, planning strategic shifts in data and workforce, or embedding your services into broader ecosystems, this model provides a ready reference to organize, measure, and communicate your digital journey with clarity and impact.
