This white paper discusses vendor management best practices for successful IT and business process outsourcing.
"Managing vendors can be either a chaotic, ad hoc process or a well-defined, organized process. Given the complexity of most sourcing arrangements, it is in the best interest of both company and vendor to have clearly defined Vendor Management processes, predefined agreements for managing and administering contract terms and quantifiable measures for success. This white paper serves as a framework from which a company can begin to define their specific Vendor Management needs."