This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening - this discussion helps sort through the clutter with an informed decision on the practical application of this great IT Governance framework. Good Discussion!
Creating Business Value Using ITIL
- March 17, 2022
- Sourabh Hajela
- Executive Editor - CIO Strategies
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