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Download theย Course Syllabusย for the structure and subject areas covered by this course.

Module OneIntroduction: What is the need for a differentiated IT capability?
  • Environmental Factors

  • Industry/Competitive drivers

  • Organizational issues

  • Technology enablers
Module TwoOverview of Business Capability: How does business drive IT Capability?
  • Business models

  • Business Strategy

  • Business Processes

  • Organization

  • Metrics
Module ThreeBusiness Drivers: Where does IT add value?
  • Product Development

  • Marketing

  • After Sales Service

  • Manufacturing

  • Procurement

  • Supply Chain

  • Financials

  • Administration (incl. Human Resources)

  • Vendor Management
Module FourInformation Technology Capability Part I: Translating Business requirements into technology solutions
  • IT Strategy

  • Enterprise Architecture Planning

  • E-Strategy

  • Systems Strategy

  • IT Processes

  • IT Governance

  • IT Metrics

  • IT Assets
Module FiveInformation Technology Capability Part II: What are the key elements of IT Infrastructure and how do they business solutions?
  • Architecture

  • Hardware

  • Application

  • Software

  • Databases

  • Application Servers

  • Middleware

  • Networks Tools
Module SixE-Business: How has the Internet added to business capabilities?
  • Internet/Intranet/Extranet

  • Impact on Business capability

  • Internet and the new way of doing business

  • e-CRM: Internet and CRM

  • e-SCM: Internet and the Supply Chain

  • e-Procurement: Internet and procurement

  • How has the internet affected internal operations
Module Seven
Measuring IT Return on Investment (ROI):

  • Why is measurement important?

  • What are the common frameworks used?

  • A practical approach to measuring ROI
Module Eight
Key Technology issues: Technology Trends and implications


  • Security

  • Legal, Ethical and Regulatory Issues
Module Nine
Case Studies: Practical Applications of creating IT value


  • Customer Relationship Management (CRM)

  • Enterprise Resource Planning (ERP)

  • Supply Chain Management (SCM)
Module Ten
Summary and Next Steps

 

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