This presentation provides an in-depth introduction to ITIL (Information Technology Infrastructure Library). What is ITIL? Why is ITIL important to the enterprise? What are the key components of ITIL? What are the key sources of information on everything ITIL? What are some tools that can be used to implement ITIL? … An excellent resource for CIOs who want to understand ITIL and implement it in their organization. MUST Read! (70 Pages)
This presentation provides an introduction and overview of ITIL V3. It defines and describes ITIL, discusses its key concepts, lifecycle, roles, functions and processes. Good place to start your ITIL journey or quickly refresh your understanding.
This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service delivery. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
ITIL frequently asked questions – what to expect in ITIL V3? How does it affect your organization? How can you benefit from ITIL? How can you transition to ITIL V3?
This whitepaper discusses the value of ITIL V3 versus ITIL V2 to help answer the question: should we migrate to ITIL V3?
This presentation discusses ITIL Best Practices from a services desk perspective – what are the service management challenges and opportunities? what is the role of service desk in ITIL based performance improvement initiatives?
The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.