ITIL best practice

Strengthening SOA with ITSM & ITIL Governance

The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.

ITIL Service Support Self Assessment

This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service support. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.

Overview and Current Trends with ITIL

This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.

ITIL Best Practices (Service Desk)

 This presentation discusses ITIL Best Practices from a services desk perspective – what are the service management challenges and opportunities? what is the role of service desk in ITIL based performance improvement initiatives?

ITIL V3 and Information Security

This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL

Integrating Six Sigma and ITIL

This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.

ITIL Background

ITIL background presentation provides an introduction, history and basics of the ITIL framework.

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