The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service support. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
This presentation discusses ITIL Best Practices from a services desk perspective – what are the service management challenges and opportunities? what is the role of service desk in ITIL based performance improvement initiatives?
This paper discusses using the ITIL framework for IT Service Management excellence.
This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.
This paper discusses the role and importance of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these harmonize with ITIL
This paper discusses an approach to sustain process improvements resulting from successful ITIL implementations – by using Six Sigma methodology because, the authors argue, the Six Sigma methodology is particularly compatible with ITIL.
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
This presentation provides a basic understanding of ITIL implementation requirements, key ITIL business trends and ITIL implementation tips.