This presentation provides an introduction and overview of ITIL V3. It defines and describes ITIL, discusses its key concepts, lifecycle, roles, functions and processes. Good place to start your ITIL journey or quickly refresh your understanding.
This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service delivery. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service support. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This paper presents an initiative to develop a Process Assessment Model (PAM) for the Service Management processes covering Service Support and Service Delivery which are part of the ITIL (IT Infrastructure Library) framework.
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
ITIL frequently asked questions – what to expect in ITIL V3? How does it affect your organization? How can you benefit from ITIL? How can
This whitepaper discusses the value of ITIL V3 versus ITIL V2 to help answer the question: should we migrate to ITIL V3?
A framework for business IT alignment.
A good IT Strategy Plan that you can use as a template to create your own.
This in-depth – 78 pages – presentation goes into just about everything you would have wanted to know about IT Strategy aka business IT alignment (ICT Strategy, IS strategy, IS strategic alignment, IT Alignment, strategic information systems planning (SISP)…)
This is an in-depth information technology strategic planning example that details the process and framework that CIOs can adapt to give direction to their own IT Organizations. Excellent Read!! (200 pages)
Use this template to create an IT strategic plan for your organization – aligning business with IT strategy. IT Strategy Template can be downloaded for free by CIO Index members.
No business will ever reach the goal of “business and IT alignment”. Should this discourage you from pursuing business and IT alignment? NO! It is a worthy goal to pursue. Indeed, it is a critical one to pursue. You might never reach alignment but you can take steps to get ever closer. This requires a process. Often, we ignore the fact that business and IT alignment is a process. This process does not have a starting point nor does it have an end. It is a series of “learn and do” cycles that incrementally get towards alignment. Let me explain.
There are many definitions of IT Strategy. Which one is true?