This case study explores the accuracy of ITIL maturity self-assessment. This is critical to the success of an ITIL implementation. MUST Read! (100 pages)
This case study explores the accuracy of ITIL maturity self-assessment. This is critical to the success of an ITIL implementation. MUST Read. (100 pages)
This discussion focuses on the soft factors driving successful ITIL implementations. CIOs can learn how organizational culture can make or break even the best planned ITIL implementations. Good discussion! (100 pages)
This comprehensive report explores the issues in implementing multiple Information Technology Governance Frameworks (IT Governance Frameworks) and using a study of IT Governance Framework implementation across multiple organizations proposes best practices to extract maximum business value from these frameworks. (100+ Pages)
The author discusses the strengths and weaknesses of ITIL with a view to complementing it with other framework and processes for better business outcomes. Why ITIL? Why ITIL may not be enough? What more is needed? How to get it to work with ITIL? CIOs can learn how to use ITIL to create business value. Excellent Discussion! (100 pages)
This comprehensive case study details the implementation of Information Technology Infrastructure Library (ITIL) at a large enterprise. Good insights for the CIO to learn from a real life example.
This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening – this discussion helps sort through the clutter with an informed decision on the practical application of this great IT Governance framework. Good Discussion!
This whitepaper describes a practical, and robust approach, and framework for IT Change Management using ITIL. This true and tried approach offers a defined, repeatable, cost effective, highly efficient and well documented IT service procedure.
This research explored the use of popular IT Governance frameworks – Cobit, ITIL etc. – in the enterprise. Who is using them? why are they being used? How are they being used? What benefit is being accrued as a result? A good discussion on using IT Governance frameworks from a practical perspective.
This case study explores popular IT governance frameworks and their application for enterprise security and compliance. The presentation introduces, and compares three IT governance frameworks namely, ITIL, Cobit, and ISO 20000. Then, the presenter describes using ITIL and Cobit for an assessment of IT controls, and describes the implementation of this assessment for enterprise risk, compliance, and security. Good discussion.