This presentation provides an introduction and overview of ITIL V3. It defines and describes ITIL, discusses its key concepts, lifecycle, roles, functions and processes. Good place to start your ITIL journey or quickly refresh your understanding.
This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.
This presentation provides an introduction to ITIL library – what is ITIL? what is the history of ITIL? what are its key module?
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
ITIL frequently asked questions – what to expect in ITIL V3? How does it affect your organization? How can you benefit from ITIL? How can you transition to ITIL V3?
This whitepaper discusses the value of ITIL V3 versus ITIL V2 to help answer the question: should we migrate to ITIL V3?
The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.
This article discusses ITIL process maturity – how the capability maturity model applies to ITIL process and a self-assessment framework to evaluate process maturity of your own processes.
This presentation provides an in depth introduction to ITIL® V3 and ITIL® process map.